When we think about air travel, we often focus on convenience and comfort for the majority. But true service excellence means creating an environment where everyone—regardless of their physical abilities or personal circumstances—feels supported, safe, and welcome. In the aviation industry, this means going beyond standard procedures and offering inclusive air travel services that meet diverse needs.
At Buddha Air, one of Nepal’s leading domestic airlines, accessibility is more than a policy—it’s a commitment. The airline ensures that no passenger is left behind by offering a wide range of special assistance services tailored for individuals with physical, sensory, and medical needs.
“We believe in providing a travel experience that is inclusive and supportive for everyone,”
— Sushil Pokharel, Head of Customer Service, Buddha Air
Understanding Passenger Needs in Air Travel
Inclusivity in aviation starts with recognizing the unique challenges that some passengers face. Whether it’s a mobility issue, vision or hearing impairment, or a medical condition, Buddha Air has systems in place to ensure a smooth, dignified journey for all.
Wheelchair Assistance and Mobility Support
All Buddha Air stations offer wheelchair assistance, with trained staff ready to help passengers from check-in to boarding. Passengers may check in personal wheelchairs at no extra cost, and airport-provided wheelchairs are also available. Staff are trained to handle assistive devices like crutches and canes, ensuring they are securely stored yet easily accessible.
To better manage mobility-related needs, passengers are categorized as:
- Ambulatory: Able to move independently
- Non-Ambulatory: Require assistance
Seating arrangements are designed to accommodate both, with priority seating for non-ambulatory passengers near emergency equipment and assistive devices.
Assistance for Visually and Hearing-Impaired Passengers
Passengers with visual impairments can travel with or without a companion. Buddha Air staff are trained to provide the necessary guidance throughout the journey. For passengers with both visual and hearing impairments, traveling with a fit companion is advised. This ensures that critical safety instructions are clearly communicated, providing peace of mind and enhanced safety.
Traveling with Medical Equipment or Health Conditions
Passengers who need to travel with Portable Oxygen Concentrators (POCs) must provide a valid doctor’s certificate that includes oxygen flow rates and usage duration. Buddha Air’s technical and cabin crew are trained to manage medical needs efficiently, ensuring a safe and comfortable flight.
For stretcher passengers, Buddha Air allows one stretcher case per flight, with exceptions for emergency medical evacuations. The airline requires a Fit-to-Fly certificate, an indemnity bond, and advance planning to ensure secure boarding and seating arrangements. A personal caregiver is seated nearby to provide support throughout the flight.
Services for Expectant Mothers and Elderly Travelers
Pregnant passengers in their later stages of pregnancy must also present a Fit-to-Fly certificate. Buddha Air staff provide extra support, including help with boarding and luggage, to reduce stress during travel. Similarly, elderly passengers benefit from priority check-in counters and dedicated services to minimize waiting times and ensure comfort.
Booking Special Assistance with Ease
Buddha Air has integrated special assistance requests into its mobile app and website, making it easier for passengers to notify the airline of their needs ahead of time. This allows the airline to prepare in advance and deliver a seamless experience from start to finish.
“By integrating technology, we can identify and address passenger needs early, ensuring a hassle-free experience.”
— Sushil Pokharel, Head of Customer Service, Buddha Air
Continuous Improvement Through Feedback
To maintain its high standards in accessible flight services, Buddha Air regularly reviews and updates its offerings. Passenger feedback plays a vital role in this process, helping the airline adapt to changing needs and expectations.
“We listen to our passengers and use their insights to enhance our services,”
— Sushil Pokharel
A Leader in Inclusive Air Travel in Nepal
In today’s travel landscape, inclusivity is not a luxury—it’s a necessity. Buddha Air’s commitment to safety, dignity, and personalized care ensures that passengers with special needs receive the attention they deserve. From wheelchair support to medical travel protocols, Buddha Air is setting the standard for inclusive air travel in Nepal.
If you’re looking for a compassionate, accessible, and inclusive airline, Buddha Air ensures that every journey is a journey for everyone.